Till controls

Refund reasons

Maintain the approved reasons staff can select for full and partial refunds.

Add refund reason

Approved reasons

Disabled reasons stay in historical refund records but are no longer offered on the till.

Reason	Approval	Status	Order	Actions
Customer changed mind	Standard	Active	10	Edit
Item incorrect / unsuitable	Standard	Active	20	Edit
Food or drink quality issue	Standard	Active	30	Edit
Damaged or faulty item	Standard	Active	40	Edit
Duplicate charge / till error	Manager	Active	50	Edit
Manager goodwill refund	Manager	Active	60	Edit

Refund audit

The selected reason is written into the refund transaction data together with the original sale reference and staff member. Reasons marked Manager are flagged for approval in the refund flow and reporting.